OutpostCore

Support and returns

Last updated: 22 August 2026

We want you to trust what you carry. Here is how to reach us and how returns work.

Support

Support is email only, so we can keep prices down and answers accurate. Write to us any time at support@outpostcore.com and we aim to reply within 1 to 2 business days. Include your order number and, if it is a technical issue, the product and what you were doing when it happened.

How to start a return

Email support@outpostcore.com with your order number and the reason for the return.
We reply with a return authorization and the return address.
Send the product back. Once we receive it, we issue your refund, with timing as below.

Returns must be requested within 60 days of delivery. Please do not ship anything back before you have a return authorization from us.

Defective or not as described, always covered

If your product arrives damaged, dead on arrival, or not as described, we will make it right with a free replacement or a full refund, and we pay return shipping. This applies regardless of the other terms of the 60-day window. Contact us and we will take care of it.

Return shipping and fees

For defective or not-as-described returns, we pay return shipping. For change-of-mind returns, you cover return shipping. There is no restocking fee.

Software licences

Each PrepperGPT drive carries a unique software licence that is activated when it ships to you. On any approved refund, the physical drive is returnable within the window, but the software licence is deactivated and revoked, and you agree to return the drive and delete or destroy any copies you made of its software or content. We can only refund a drive we receive back with its licence revoked.

How refunds are issued

Approved refunds go back to your original payment method within 5 to 10 business days of our receiving the returned product. Cash purchases, for example at a show, are refunded by cheque or by the same method used. Email us and we will arrange it.

Shipping times

We ship orders within [X] business days, not yet decided. If we cannot ship your order on time and you have not agreed to wait, you are entitled to cancel the unshipped order for a prompt, full refund. Just email us. This follows the FTC’s Mail, Internet, or Telephone Order Rule, which is why the window has to be a real number rather than left unstated.

Sold as is

This return policy is a voluntary satisfaction guarantee, not a warranty. Our products are sold as is without warranties of any kind. See our Disclaimer and important terms for the full details. The 60-day money-back guarantee above is our promise regardless, and it does not change the as-is nature of the product.

Questions about an order or a return? Email support@outpostcore.com. The returns address is provided with your return authorization.